FAQs Archive - Optimal Senior Care Solutions

Q: How do I get started?

Starting with a phone call, we will ask some basic questions and if home care is deemed appropriate, we will schedule a face to face meeting to conduct an assessment of the client’s condition, living environment, personality, and immediate and ongoing needs. GET HELP NOW!

Q: How soon can someone start?

As a general rule it takes a minimum of 24 hours to find an appropriate Care Pro.

Q: Can I stop service at any time?

Yes. To cancel a scheduled shift we only ask that you provide 24 hours notification prior to the start of the shift. To cancel the service agreement we require 72 hours notification. These exclude cancellation due to hospitalization or other critical emergencies.

Q: What happens if the caregiver cancels or is sick and can’t work?

Our operations center is on duty and staffed 24/7/365 and will find a suitable substitute Care Pro.

Q: Who are the caregivers and what are their qualifications?

All our caregivers (who we refer to as Care Pros) are registered with the California Department of Social Services as HCAs (Home Care Aide). They undergo an extensive background check that includes FBI & DOJ fingerprint database check in addition to other criminal background and DMV checks. Care Pros must also receive initial and annual training. Many hold additional credentials such as a CNA (Certified Nurse Assistant) and HHA (Home Health Aide). They are W-2 employees meaning that you, the client is relieved of all employer tax and other liabilities.

Q: How much does home care cost?

The cost of hiring a caregiver will depend upon the type of assistance you need. Home care services are charged per hour from $26 to $30 per hour and can be provided 4 to 24 hours a day, 7 days a week. 4 hours being the minimum. Depending upon your needs, home care is often the least expensive approach when compared to assisted living or nursing home costs.